Home HME020279N - Troubleshooting Guide; Common Operational Problems

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Troubleshooting
Occasionally, you may encounter some problems that are of a minor nature and a service call may not be
necessary. Use this troubleshooting guide to identify possible problems you may be experiencing.
Problem Possible Causes Solutions
Dehumidier
does not start.
The dehumidier is unplugged. Make sure the dehumidier's plug is pushed
completely into the outlet.
The fuse is blown/circuit
breaker is tripped.
Check the house fuse/circuit breaker box and
replace the fuse or reset the circuit breaker.
Dehumidier has reached its
present level or the bucket is
full.
Change to a lower setting; Empty the water bucket
and replace it properly.
Bucket is not in the proper
position.
The bucket must be in place and securely seated
for the dehumidier to operate.
Power Failure. There is a protective time delay (up to 3 min.) to
prevent the compressor from overloading. For this
reason, the unit may not start work immediately,
but delay 3 min when power is resumed.
Dehumidier
does not dry
the air as it
should.
Not enough time allowed for
unit to remove moisture.
When rst installed, allow at least 24 hours to
maintain the desired dryness.
Airow is restricted. Make sure there are no curtains, blinds or furniture
block the front or back of the dehumidier.
Dirty lter. Clean the lter.
The Humidity Control may not
be set low enough.
For drier air, press the DECREASE button to lower
the percent humidity desired in the room, or set the
dehumidier to “
” for maximum dehumidifying.
Doors and windows may not
be closed tightly.
Check that all doors, windows, and other openings
are securely closed.
Clothes dryer may be blowing
moist air into the room.
Install the dehumidier away from the dryer. The
dryer should be vented outside.
Room temperature is too low. Moisture removal is best at higher room
temperatures. Lower room temperatures will reduce
the moisture removal rate. This model is designed
to operate at temperatures above 41°F.
Dehumidier
runs too long.
The area is too large. The capacity of the appliance can not meet the area
of the room.
Doors and windows are open. Close the door and window.
Frost appears
on heat-
exchanger.
The dehumidier run recently
or the room temperature is
too low.
It is normal, frost usually disappear in 60 min.
Fan noise The air is passing through the
appliance.
This is normal.
Water on the
oor
The drain connection may be
aging or loose.
Check and replace the drain connection parts. And
check if the drain connection and the appliance is
placed level.
The drain pipe is connected,
but the water is not drained.
If use the bucket, remove the drain pipe and put back
the drain cover; or install the drain pipe correctly.