Chapter 4 — Troubleshoot and Maintain the Reader
IF1 Fixed RFID Reader User Manual 53
View Device Information
View the device information page to see the installed software versions,
serial numbers, and other reader-specific information.
• Log in to the web browser interface and click About.
Call Product Support
If you are having trouble using your reader, you can:
• use the troubleshooting tables in this manual to find your problem
and possible solutions.
• visit the Intermec by Honeywell knowledge base, Knowledge Central
at intermec.custhelp.com.
If you still need help, call Product Support at:
1-800-755-5505
Before you call Product Support, have this information ready:
• Configuration Number (CN) and serial number (SN)
• Device software version
• RFID module firmware version
You can access this information from the Device Information screen of
the reader web page.
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