Chapter 4 — Troubleshoot and Maintain the Reader
IF1 Fixed RFID Reader User Manual 55
Problems with Connectivity
When you troubleshoot problems with connectivity, make sure you know
your:
• TCP/IP settings.
• COM port settings for serial connections.
You should also make sure all physical network connectors and cables
are in good working order.
Connectivity Problems and Solutions
Problem Solution
You cannot connect to the
reader through the USB port
• Make sure you downloaded the reader USB drivers.
• Verify that your serial connection is configured to
115200, N, 8, 1, no flow control.
You cannot connect to the
reader using a web browser.
• Verify that you have the correct IP address for the
reader.
• If you access the Internet through a proxy server, make
sure you add the IP address of the reader to the
Exceptions list.
You cannot load a security
certificate.
You must use a secure web browser connection to load
certificates.
You assigned a static IP
address to the reader but
cannot connect the reader over
your network.
Make sure that DHCP is disabled and that your TCP/IP
parameters are set correctly.
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