1 Information On User Help Desk
Dear Customer
If there are any questions on handling the MDE device or any problems
arising in this context, the IBM User Help Desk is available to you as a
competent partner.
1.1 Operating Times
You can reach the IBM Help Desk during the following operating times:
Monday – Friday from 8.00 am to 5.00 pm, local bank holidays
excepted
1.2 Telephone Numbers
Germany: +49 (0) 800 511 63 40
Austria: +49 (0) 800 511 63 41
Switzerland: 0848 00 00 24 or
+49 (0) 800 511 63 49
Customers from Switzerland can choose a preferred language. German,
Italian and French are eligible.
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