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Troubleshooting
Running Diagnostics
You can find out if the dome can "find home" or whether there is a pan or tilt
homing error. You can also find out if the power being supplied to the dome is
adequate.
To find home:
1. From the OSD main menu, press 4 to select Diagnostic Options.
2. Press 4 to select Operational Diagnostics.
3. Press 3 to select Run Diagnostics.
4. Press 1 to select Find Home.
The dome will begin "finding home." Once the "home" (index) position is
found, the message "
Home Found..." appears.
To check the supply voltage:
1. From the OSD main menu, press 4 to select Diagnostic Options.
2. Press 4 to select Operational Diagnostics.
3. Press 3 to select Run Diagnostics.
4. Press 2 to select Check Supply Voltage.
The status of each power supply (3.3 volts for the printed circuit boards,
15 volts for the camera) will show as PASS or FAIL.
Displaying Firmware Details
You can view the details of the firmware currently installed on the dome.
To display the firmware information:
1. Click the Live View tab.
2. In the PTZ Settings panel, in the Preset Details box, type 75, and then
click Goto.
3. Using the PTZ controls, enter the 4-digit PIN (default = 1000), and then
click Iris Open.
4. Using the down arrow on the PTZ controls, select 5 Firmware Info, and
then click Iris Open.
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