Getting further assistance
Other troubleshooting sources
R301.1 Experion C300 Controller User's Guide 251
11/06 Honeywell
• Firmware revision, both the Boot image and Application image
• The Experion System Release number in which the controller was operating
Additional information regarding the operating conditions of the controller and
sequence of events:
• Was the controller operating in a redundant or non-redundant hadware
configuration?
• What was the redundancy state of the controller at the time of the failure, if
redundant?
• How many IOLinks did the controller support: 0, 1, or 2?
• What I/O families were associated with the controller: Series C, PMIO I/O, Series
A?
• If I/O was supported, were there any status indications given on the IOMs?
• Any other status or fail indications on the controller’s faceplate observed at the time
of the failure or following the event?
• What were the Control Builder Monitor view indications at the time of the failure or
following the event?
• What did the Alarm Status summary show for the time interval around the event?
• Provide a detailed summary of the sequence of events leading up to the failure.
• What operations preceeded the event, such as: load, activate, change parameter,
delete, power cycle, synchronization, switchover, etc.?
Getting further assistance
Other troubleshooting sources
The following table lists other documents and sections that contain troubleshooting
information for other Experion subsystems.
All of these documents are available from Knowledge Builder. Some documents are also
supplied as part of Station Help. For documents that can be accessed directly from this
page, click on the link, otherwise look for the document within Knowledge Builder.
Document/Section Comments
Experion R300 > Reference
There is a separate interface reference for
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