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FAQs
Is there an accessory missing?
• Check the contents panel on the box to make sure the part is included with
your vacuum cleaner.
Why does my vacuum cleaner have no power?
• Check the battery is inserted correctly into the vacuum cleaner.
• The battery may not be charged. Go to ‘Operation’.
• The terminals on the battery and vacuum cleaner may be dirty. Go to ‘Maintenance’.
• Battery might be too hot, remove and allow to cool for 1 hour.
• The vacuum cleaner has overheat protection which will cut the machine out. If this has
happened, switch off the vacuum cleaner. Remove and empty the dirt container and check
for blockages. Clean the filters and allow the vacuum cleaner to cool for approximately
1 hour (if you have washed the filters you will need to wait 24 hours for the filters to fully
dry before putting them back into the vacuum cleaner).
Why isn’t the light on the vacuum cleaner lit when the battery is charging?
• Check the battery charger is plugged in. Go to ‘Operation’.
• Check the battery is inserted correctly into the handheld. Go to ‘Operation’.
• The terminals on the battery and vacuum cleaner may be dirty. Go to ‘Maintenance’.
Why won’t the vacuum cleaner pick up?
• The dirt container may not be correctly fitted, remove the dirt container from the vacuum cleaner
and check it’s assembled correctly, refit ensuring it’s locked into place.
• The separator is not correctly fitted. Go to ‘Maintenance’.
• The filters may be clogged, clean the filters. Go to ‘Maintenance’.
• The dirt container may be blocked, empty the dirt container. Go to ‘Maintenance’.
• The brush on the Powered Head has not been activated. Go to ‘Maintenance’.
• There maybe a blockage in the reach wand. Disconnect from the vacuum cleaner
and carefully remove any blockages. Go to ‘Maintenance’.
Why won’t the brushbar turn?
• The brushbar has not been activated. Go to ‘Operation’.
• The Powered Head/brushbar may be obstructed. Go to ‘Operation’.
Why is dust escaping from the vacuum?
• The filters may be clogged, clean the filters. Go to ‘Maintenance’.
• The separator may be clogged, clean the separator. Go to ‘Maintenance’.
• Exhaust filter may be miss-assembled. Go to ‘Maintenance’.
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