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7. ERROR CODES & TROUBLE SHOOTING
The following is a list of error codes & solutions that your product will identify and indicate on your LED
display should you product encounter problems:
ERROR
CODE
FAULT & SOLUTION
The pre motor lter is missing!
1. Press bin release button to remove the bin.
2. Reassemble the pre motor lter in the correct position.
3. Reassemble the bin.
Check if there is any obstruction in the nozzle.
Go to section 7.3 and carry out ALL maintenance
requirements.
There is a technical issue in the battery pack.
Remove the battery from your product and contact your
local Hoover service centre.
Check if the window nozzle is correctly assembled in the
nozzle.
1. Make sure the window is in place correctly.
2. Press the window down gently to click it in securely.
There is a technical issue in the main nozzle.
Switch o your product and wait for 20mins.
If the product still does not work, Contact your local Hoover
service centre.
E5 indicates there is a blockage in your product.
Go to section 7 and carry out ALL maintenance requirements,
Empty the bin, clean the lters, clean the nozzle & brushbar
and check for blockages.
There is a technical issue in the main vacuum.
Stop using your product.
Contact your local Hoover service centre.
There is a technical issue in the charger.
Please ensure you are using a genuine HOOVER charger.
If the problem persists, stop using your product and contact
your local Hoover service centre.
There is a technical issue in the main vacuum.
Switch o your product and wait for 20mins.
If the problem persists, stop using your product and contact
your local Hoover service centre.
E9 indicates there is a blockage in the mini turbo nozzle.
Go to section 7.4 and perform the indicated maintenance
task.
GB
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