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FAQs
CAUTION: To reduce the risk of personal injury, unplug the cordless vacuum before performing
maintenance/troubleshooting checks.
Is there an accessory missing?
Check the contents on the back of the box.
Why does the machine have no power?
• The battery is not fitted correctly. See 'Inserting the battery'.
• The battery has no charge. See 'Charging the battery'.
• The motor thermostat may have tripped. Empty the dirt container and check for blockages. Clean the filters
and allow the machine to cool for approximately 1 hour. If you have washed the filters, wait 24 hours to fully
dry before placing back on the machine. See 'Cleaning the filter and separator'.
• The brushbar motor sensor has been activated. To reset remove the powered head from the reach wand/
handheld and clear any obstruction. Wait 1 minute before refitting the powered head, switch the machine on
and press the brushbar ON/OFF button. See 'Using the cordless vacuum'.
Why won’t the machine pick up?
• The dirt container may not be correctly fitted. See 'Removing and refittiing the dirt container'.
• The dirt container may be blocked. Check the dirt container and handheld inlet for blockages. See 'Emptying
the dirt container'.
• The filters may be clogged. See 'Cleaning the filter and separator'.
• There maybe a blockage. See 'Checking for blockages'.
• The brushbar on the powered head has not been activated. See 'Using the cordless vacuum and tools'.
• The powered head may be blocked. See 'Cleaning and replacing the powered head brushbar'.
• The machine, powered head and reach wand may not be correctly fitted. See 'Assembly'.
Why is there a red light?
• Battery charge is running low (<20%). See 'Charging the battery'.
Why is there a red light on the powered head?
• The powered head brushbar has been obstructed. See 'Cleaning and replacing the powered head brushbar'.
Why won’t the brushbar turn?
• The brushbar on the powered head has not been activated. See 'Using the cordless vacuum and tools'.
• The tool/brushbar may be obstructed. See 'Cleaning and replacing the powered head brushbar'.
• The machine, powered head and reach wand may not be correctly fitted. See 'Assembly'.
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