Preparing for a BIOS update.......................................................................................................80
Downloading a BIOS update.............................................................................................80
Installing a BIOS update ....................................................................................................81
7Backing up, restoring, and recovering ......................................................................................................82
Backing up information and creating recovery media .....................................................................82
Using Windows tools for backing up.........................................................................................82
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)...............................................................................................................................82
Restoring and recovering your system...............................................................................................83
Creating a system restore ..........................................................................................................83
Restoring and recovery methods ..............................................................................................83
Recovering using HP Recovery media ......................................................................................84
Changing the computer boot order...........................................................................................84
Using HP Sure Recover (select products only).........................................................................85
8Using HP PC Hardware Diagnostics...........................................................................................................86
Using HP PC Hardware Diagnostics Windows (select products only) ............................................86
Using an HP PC Hardware Diagnostics Windows hardware failure ID code........................86
Accessing HP PC Hardware Diagnostics Windows..................................................................86
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant........87
Accessing HP PC Hardware Diagnostics Windows from the Start menu
(select products only) ........................................................................................................87
Downloading HP PC Hardware Diagnostics Windows............................................................87
Downloading the latest HP PC Hardware Diagnostics Windows version from
HP .........................................................................................................................................87
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft
Store.....................................................................................................................................88
Downloading HP Hardware Diagnostics Windows by product name or
number (select products only).........................................................................................88
Installing HP PC Hardware Diagnostics Windows ...................................................................88
Using HP PC Hardware Diagnostics UEFI............................................................................................89
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ................................89
Starting HP PC Hardware Diagnostics UEFI..............................................................................89
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive.................................90
Downloading the latest HP PC Hardware Diagnostics UEFI version ..........................90
vii
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