User's Guide 7
Service and Support........................................................................................................89
Hewlett-Packard Limited Warranty Statement ...........................................................90
Getting Support for Your Pavilion PC........................................................................92
To use the Pavilion Notebook
User’s Guide
.........................................................92
To get help from the HP notebook website...........................................................92
To call HP for Service and Support.......................................................................93
Obtaining Repair Service............................................................................................94
To receive warranty repair service ........................................................................94
To prepare your computer for shipment................................................................94
Solving Problems with Your Computer........................................................................97
Troubleshooting Techniques.......................................................................................98
Audio Problems.....................................................................................................98
CD-ROM Drive Problems.....................................................................................98
Display Problems...................................................................................................99
DVD Problems ....................................................................................................100
Hard Disk Drive Problems ..................................................................................102
Heat Problems .....................................................................................................102
Keyboard, Touch Pad, and Mouse Problems ......................................................102
Memory Problems...............................................................................................103
MIDI Problems....................................................................................................104
Modem Problems.................................................................................................104
PC Card (PCMCIA) Problems ............................................................................105
Performance Problems.........................................................................................106
Port Replicator Problems.....................................................................................107
Power and Battery Problems ...............................................................................107
Printing Problems................................................................................................109
Recovery CD Problems.......................................................................................109
Serial, Parallel, and USB Problems.....................................................................110
Startup Problems .................................................................................................111
Suspending and Resuming Problems ..................................................................112
Testing Hardware Operation.....................................................................................113
Recovering and Reinstalling Software......................................................................115
To recover the factory installation of your hard disk ..........................................115
To replace a damaged Recovery CD...................................................................116
To update the Pavilion Notebook BIOS..............................................................116
To recover an application....................................................................................117
Sending Your Computer for Service.........................................................................118
Specifications and Regulatory Information................................................................119
Hardware and Software Specifications .....................................................................120
HP Pavilion Notebook PC Hardware Specifications...........................................120
Software System Resources.................................................................................122
Safety Information ....................................................................................................125
Power Cords........................................................................................................125
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