8
English
installation troubleshooting, continued
Windows, continued
possible causes...
to solve the problem...
The printer software did not
install correctly.
what is the problem?
• There may be a conflict
with a virus protection
program or other software
programs.
• There may be a conflict
with a peripheral device
connected to your printer.
Uninstall the software, then reinstall it.
1.Do one of the following:
• Insert the CD-ROM into the CD-ROM drive,
and select
Remove printer software
. Follow
the onscreen instructions.
•Open the
Printer Assistant
and select
Tools
and Updates
>
uninstall software
.
• Select
Start
>
Programs
>
Hewlett-Packard
>
[hp deskjet printer]
>
uninstall software
.
2.Close any virus protection programs or other
software programs that are running on the
computer.
3.To reinstall the printer software, insert the
CD-ROM into the CD-ROM drive, then follow
the onscreen instructions.
If the software program does not automatically
start, then see “to solve the problem...” on
page 7.
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