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Problems?: Troubleshooting Tips
The printer software won’t install, what’s wrong?
What is the problem? Possible cause To solve the problem…
I inserted a CD, but the
computer couldn’t read it.
• The CD wasn’t properly
inserted.
OR
• The CD player may be
damaged.
OR
• The CD may be damaged.
1 Reinsert the CD and try again. If this doesn’t solve your problem go the
next step.
2 Try inserting a CD that you know works. If that CD doesn’t work, you
may need to replace your CD player.
3 If other CDs work but the printer software CD doesn’t, you may have a
damaged CD. You can download the printer software from an hp web
site (see page 62 for web site addresses).
4 If you don’t have Web access, contact hp Customer Care. See page 64,
to locate the phone number nearest you.
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