Control panel message Description Recommended action
13.XX.YY JAM IN
OUTPUT DEVICE
alternates with
For help press
Paper is jammed in an external paper
handling device. The amber light on the
stacker/stapler is blinking.
Check the duplexer or the stapler/stacker
for jammed paper. For more information,
see
Jams in the stapler/stacker.
1
Press
for detailed information about
clearing the jam.
2 Press
and to step through the
instructions.
3 If the message persists after clearing
all pages, contact HP Support at
http://www.hp.com/support/clj4700.
13.XX.YY JAM IN
STAPLER
For help press
A staple is jammed in the stapler. Check
the stapler/stacker for jammed staples.
1
Press
for detailed information about
clearing the jam.
2 Press
and to step through the
instructions.
3 For more information on clearing jams,
see
Jams in the stapler/stacker.
4 If the message persists after clearing
all pages, contact HP Support at
http://www.hp.com/support/clj4700.
13.XX.YY JAM IN
TRAY X
For help press
A page is jammed in Tray 2 or in one or
more of the optional trays.
1
Press
for detailed information about
clearing the jam.
2 Press
and to step through the
instructions.
3 for more information, see
Clearing jams.
4 If the message persists after clearing
all pages, contact HP Support at
http://www.hp.com/support/clj4700.
13.XX.YY JAM IN
TRAY 1
Clear jam then
press
Paper is jammed in Tray 1. 1
Press
for detailed information about
clearing the jam.
2 Press
to see step by step information.
3 for more information, see
Clearing jams.
4 If the message persists after clearing
all pages, contact HP Support at
http://www.hp.com/support/clj4700.
13.XX.YY JAM IN
PAPER PATH
For help press
There is a jam in the paper path. 1
Press
for detailed information about
clearing the jam.
2 Press
and to step through the
instructions.
3 for more information, see
Clearing jams.
ENWW Control panel messages 185
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