Control panel message Description Recommended action
If the error persists, replace the DC controller.
If the error still persists, replace the product.
Fax delayed – Send memory full (fax/
memory-card models only)
Fax memory is full. Cancel the fax by pressing OK or Cancel
. Resend the fax. You might need to send
the fax in multiple sections if the error occurs
again.
Fax is busy Canceled send (fax/memory-
card models only)
The fax line to which you were sending a fax
was busy. The product has canceled sending
the fax.
Check that you are dialing the correct fax
number.
Check that the Redial if busy option is
enabled.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see
Perform a fax test on page 248).
Fax is busy Redial pending (fax/memory-
card models only)
The fax line to which you were sending a fax
was busy. The product automatically redials
the busy number. See the user guide.
Check that you are dialing the correct fax
number.
Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see
Perform a fax test on page 248).
Fax memory full Canceling recv. (fax/
memory-card models only)
During the fax transmission, the product ran
out of memory. Only the pages that fit into
memory will be printed.
Print all of the faxes, and then have the
sender resend the fax. Have the sender
divide the fax job into multiple jobs before
resending.
Cancel all fax jobs or, in the Service menu
Fax Service submenu, clear the faxes from
memory.
If the error persists, perform an NVRAM
initialization.
If the error persists, update the firmware.
If the error persists, replace the formatter.
Fax memory full Canceling send (fax/
memory-card models only)
During the fax job, the memory filled. All
pages of the fax have to be in memory for a
fax job to work correctly. Only the pages that
fit into memory were sent.
Print all received faxes or wait until all
pending faxes are sent.
Cancel all fax jobs or, in the Service menu
Fax Service submenu, clear the faxes from
memory.
If the error persists, perform an NVRAM
initialization.
If the error persists, update the firmware.
If the error persists, replace the formatter.
Fax recv. error An error occurred while trying to receive a fax. Perform a fax test to verify that the phone line
works and is plugged into the correct port
(see Perform a fax test on page 248).
Send the fax to a device known to be working
correctly.
Receive a fax from a device known to be
working correctly.
Table 7-10 Control-panel messages (continued)
212 Chapter 7 Problem solve ENWW
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