General topic Questions
Condensation
●
Does condensation occur following a temperature change (particularly in winter
following cold storage)? If so, wipe affected parts dry or leave the product on
for 10 to 20 minutes.
●
Was a print cartridge opened soon after being moved from a cold to a warm
room? If so, allow the print cartridge to sit at room temperature for 1 to 2 hours.
Miscellaneous
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Check for and remove any non-HP components (print cartridges, memory
modules, and EIO cards) from the product.
●
Remove the product from the network and ensure that the failure is associated
with the product before beginning troubleshooting.
●
For any print-quality issues, calibrate the product.
ENWW Troubleshooting process 157
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