Table 2-64 Image defects table (continued)
Problem Sample Cause Solution
The printed page contains
misformed characters.
The product is experiencing
page skew.
See the “Text or graphics are skewed
on the printed page” row in this table.
The laser/scanner unit is
defective.
Replace the laser/scanner assembly.
Text or graphics are skewed on the
printed page.
The registration shutter spring
is unhooked.
Check the spring and place it in the
correct position.
The registration shutter spring
is deformed.
Replace the secondary transfer
assembly.
Text or graphics are skewed on the
printed page (M680).
TIP: Make sure that the original
image is not skewed.
The document feeder guides
are not set correctly, pressed
against the original.
Make sure that the side guides are
correctly set against the page.
If the error persists and the defect is
isolated to the document feeder,
replace the document feeder.
The scanner needs to be
calibrated.
1. From the Home screen on the
control panel, scroll to and touch
the Device Maintenance button.
2. Open the following menus:
●
Calibration/Cleaning
●
Calibrate Scanner
3. Touch the Next button to start
the calibration process. Follow
the on-screen prompts.
4. Wait while the product calibrates
the scanner.
5. If the error persists and the
defect is isolated to the scanner,
replace the scanner.
480 Chapter 2 Solve problems ENWW
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