Problems with receiving faxes
Problem Cause Solution
Incoming fax calls are not being answered
by the fax accessory (no fax detected).
The rings-to-answer setting might not be
set correctly.
Check the rings-to-answer setting.
The fax cable might not be connected
correctly, or the fax cable is not working.
Check the installation. Make sure to use
the fax cable that came with the product or
with the fax accessory.
The phone line might not be working. Disconnect the fax accessory from the
phone jack, and then connect a phone. Try
to make a phone call to ensure the phone
line is working.
If a PBX systemis in use, the ring signals
might not be configured correctly.
Check the ring-signal configuration on the
PBX system.
A voice-messaging service might be
interfering with incoming faxes.
Do one of the following:
●
Use a phone line dedicated to fax
calls.
●
Decrease the rings-to-answer for the
fax accessory to a number less than
the rings-to-answer for the voice
mail.
●
If the error persists, contact your
Global Business Unit (GBU) for
alternative workarounds to this
problem.
Faxes are being received very slowly. The product might be receiving a complex
fax, such as one with many graphics.
Complex faxes take longer to transmit.
The sending fax machine might have a
slow modem speed.
The fax accessory only receives the fax at
the fastest modem speed the sending fax
machine can use. Wait for the fax
transmission to complete.
The resolution at which the fax was sent or
is being received is very high. A higher
resolution typically results in better
quality, but also requires a longer
transmission time.
Ask the sender to decrease the resolution
and resend the fax.
If there is a poor phone-line connection,
the fax accessory and the sending fax
machine slow down the transmission to
adjust for errors.
Ask the sender to resend the fax. Ask the
phone company to check the phone line.
516 Chapter 2 Solve problems ENWW
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