Problem Cause Solution
Faxes are not printing on the product. No paper is in the input tray. Load paper. Any faxes received while the
input tray is empty are stored and will
print after the tray has paper.
The Fax Printing Schedule feature is in use. Faxes print according to the schedule. To
print faxes immediately, disable the Fax
Printing Schedule feature.
The product is either low on toner or has
run out of toner.
If configured, the product stops printing as
soon as it is low on toner or runs out of
toner. Any faxes received are stored in
memory and print after the toner has been
replaced.
The incoming call might be a voice call. Incoming voice calls usually show up in the
call report as a No Fax Detected error.
Because these are voice calls and not a fax
error, no action is necessary.
The incoming fax was interrupted. Verify that the fax telephone line does not
have an activated call-waiting feature. A
call-waiting notice can interrupt a fax call
in progress, which causes a
communication error.
The Fax Printing Schedule feature is set to
the Always store faxes option.
Change the Fax Printing Schedule setting
to the Always print faxes option.
ENWW Solve fax problems (M680) 517
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