Solve image-quality problems
Prevent most print-quality problems by following these guidelines.
●
Use paper that meets HP specifications.
●
Clean the product as necessary.
General print-quality issues
The following examples depict letter-size paper that has passed through the product short-edge-first. These
examples illustrate problems that would affect all of the pages printed. The topics that follow list the typical
cause and solution for each of these examples.
Table 2-26 General print-quality issues
Problem Cause Solution
Print is light or faded.
The paper might not meet HP specifications. Use paper that meets HP specifications.
The toner cartridge might be defective or low.
If you use a non-HP toner cartridge, no
messages appear on the product control
panel.
Replace the toner cartridge.
If the toner cartridge is not low or empty,
inspect the toner roller to see if the roller is
damaged. If it is, replace the toner cartridge.
If the whole page is light, the print density
adjustment is too light or EconoMode might
be turned on.
Adjust the print density, and disable
EconoMode in the print driver.
Toner specks appear.
The paper might not meet HP specifications. Use paper that meets HP specifications.
The paper path might need cleaning. Clean the paper path.
Dropouts appear.
A single sheet of paper might be defective. Try reprinting the job.
The moisture content of the paper is uneven
or the paper has moist spots on its surface.
Try different paper, such as high-quality
paper that is intended for laser printers.
The paper lot is flawed. The manufacturing
processes can cause some areas to reject
toner.
The toner cartridge might be defective or low. Replace the toner cartridge.
84 Chapter 2 Solve problems ENWW
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