3 Solve problems
To use the information in this chapter, you should have a basic understanding of the HP LaserJet printing
process. Explanations of each mechanical assembly, the printer systems, and the basic theory of
operation are contained in
Theory of operation on page 1. Do not perform any of these troubleshooting
processes unless you understand the function of each product component.
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Solve problems checklist
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Menu map
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Troubleshooting process
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Tools for troubleshooting
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Clear jams
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Solve image-quality problems
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Clean the product
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Solve performance problems
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Solve connectivity problems
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Service mode functions
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Product updates
ENWW 171
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