●
Are the paper guides aligned with the stack?
●
Is the paper tray correctly installed in the product?
Print cartridges
●
Is each print cartridge installed correctly?
●
Are original HP print cartridges installed?
●
Are the cartridges damaged?
ITB and fuser
●
Are the ITB and fuser correctly installed?
●
Is the ITB or fuser damaged?
Covers
●
Are the right and front doors closed?
Condensation
●
Does condensation occur following a temperature
change (particularly in winter following cold storage)? If
so, wipe the affected area dry or leave the product on for
10 to 20 minutes.
●
Was a print cartridge installed soon after being moved
from a cold to a warm room? If so, allow the product to sit
at room temperature for one to two hours.
Miscellaneous
●
Check for and remove any non-HP components (print
cartridges, memory modules, and EIO cards) from the
product.
●
If the hardware or software configuration has not changed
or the problem is not associated with any specific
software, contact the Customer Care Center.
●
Remove the product from the network, and make sure
that the failure is with the product before beginning
troubleshooting.
●
For any print-quality issues, calibrate the product. See
Calibrate the product on page 359.
Troubleshooting flowchart
This flowchart highlights the general processes that you can follow to quickly isolate and solve product
hardware problems.
Each row depicts a major troubleshooting step. A “yes” answer to a question allows you to proceed to
the next major step. A “no” answer indicates that more testing is needed. Go to the appropriate section
in this chapter, and follow the instructions there. After completing the instructions, go to the next major
step in this troubleshooting flowchart.
Table 7-2 Troubleshooting flowchart
1
Power on
Is the product on and does a readable
message display?
Follow the power-on troubleshooting checks. See Power
subsystem on page 317.
After the control panel display is functional, see step 2.
Yes
No
2
Control panel
messages
Does the message Ready display on the
control panel?
If an error message displays, see Control-panel messages table
on page 369.
After the errors have been corrected, go to step 3.
Yes
No
Table 7-1 Pre-troubleshooting checklist (continued)
316 Chapter 7 Solve problems ENWW
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