Control panel message Description Recommended action
13.XX.YY JAM IN TRAY 3 A jam has occurred in the indicated tray. For instructions on clearing the jam, see
Clear jams in Tray 2 on page 413 or Clear
jams in the optional 500-sheet paper and
heavy media tray (Tray 3) on page 414.
13.XX.YY JAMS IN RIGHT DOOR A jam has occurred in the fuser area. CAUTION: The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
For instructions on clearing the jam, see
Clear jams in the right door on page 406.
20 INSUFFICIENT MEMORY
To continue press OK
The product received more data than can fit
in the available memory. You might have tried
to transfer too many macros, soft fonts, or
complex graphics.
Press the OK button to print the transferred
data (some data might be lost), and then
simplify the print job or install additional
memory.
22 EIO X BUFFER OVERFLOW
To continue press OK
Too much data was sent to the EIO card in
the specified slot (x). An incorrect
communications protocol might be in use.
Press the OK button to print the transferred
data. (Some data might be lost.)
22 EMBEDDED I/O BUFFER OVERFLOW
To continue press OK
Too much data was sent to the embedded
HP Jetdirect print server.
Press the OK button to print the transferred
data. (Some data might be lost.)
22 USB I/O BUFFER OVERFLOW
To continue press OK
The product's USB buffer has overflowed. Press the OK button to print the transferred
data. (Some data might be lost.)
40 EIO X BAD TRANSMISSION
To continue press OK
The connection between the product and the
EIO card in the specified slot has been
broken.
Press the OK button to clear the error
message and continue printing.
Try to reinstall the EIO card.
40 EMBEDDED I/O BAD TRANSMISSION
To continue press OK
A temporary printing error has occurred. Press the OK button to clear the error
message. (Data will be lost.)
41.3 UNEXPECTED SIZE IN TRAY <X>
LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK
The product detected a different paper size
than expected.
The prompt to use another tray displays only
if another tray has paper loaded.
Load the tray with the size and type of paper
indicated, or use another tray.
41.5 UNEXPECTED TYPE IN TRAY <X>
LOAD TRAY <X> [TYPE] [SIZE]
To use another tray press OK
The product detected a different paper type
than expected.
Load the tray with the size and type of paper
indicated, or use another tray if available.
If the error persists:
1. Reinstall the ITB unit.
2. Reconnect the connectors (J109, J122)
on the DC controller PCA.
3. If the problem persists, replace the
registration unit. See
Registration
assembly on page 233.
41.7 ERROR
To continue press OK
A temporary printing error has occurred. Try using different paper.
If the error does not clear, turn the product off
and then on.
41.X ERROR A temporary printing error has occurred.
●
X=1: Unknown misprint error
●
X=2: Bean detected misprint area
Press
to see details.
Table 7-13 Control-panel messages (continued)
ENWW Control-panel messages table 373
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