Problem Sample Cause Solution
The printed page contains
wrinkles or creases.
The roller or media feed guide
is dirty.
Clean any dirty components.
A feed roller is deformed or
has deteriorated.
Replace any deformed or
deteriorated rollers.
The paper feed guide is
damaged.
Replace the paper-feed-guide unit.
The front of the page is dirty. The photosensitive drum is
dirty.
Replace the print cartridge.
The fuser roller or pressure
roller is dirty.
Execute a Pressure roller clean
mode. If the dirt does not come off,
replace the fuser. See
Fuser
on page 179.
NOTE: Cleaning the fuser with HP
tough paper provides better results
than with plain paper. You might
need to execute the cleaning
process several times to remove all
contaminates on the fuser.
Repetitive horizontal lines See repetitive image defect ruler.
Clean the indicated roller. If the
contaminate does not come off,
replace appropriate roller or
assembly.
Pages have flecks of toner Execute a cleaning page to clean the
contaminate off the fuser. The
cleaning page may need to be run
several time to clean the fuser. Do
not replace the fuser.
NOTE: Cleaning the fuser with HP
tough paper provides better results
than with plain paper. You might
need to execute the cleaning
process several times to remove all
contaminates on the fuser.
Pages have one or more skewed
color plains (can appear on the
right or left side of the page)
Remove, and then reinstall the print
cartridge associated with the defect.
ENWW Solve image-quality problems 437
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