HP Designjet 4500 Series - Page 63

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System Error Codes
HP Designjet 4500 Printer Series Service Manual
Lever) and clear the obstruction.
 Check that the Carriage Stopper is correctly installed (Refer to Carriage
Disassembly Instructions ⇒ Page 8-60, Step 16.).
 Perform the "Scan-Axis" Diagnostic (⇒ Page 4-7) to further troubleshoot
the error code.
 If the System Error continues, replace the Scan-Axis Motor ⇒ Page 8-66.
System Error:
86:03
Problem
Description:
Scan-Axis length test failure.
Corrective Action: Try the following:
 Perform the "Scan-Axis" Diagnostic (⇒ Page 4-7) to further troubleshoot
the error code.
System Error:
86:10
Problem
Description:
Initializing Scan-Axis Motor failure.
Corrective Action: Try the following:
 Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
 Check that the Carriage Belt is correctly installed.
 Replace the Encoder Strip and Encoder Sensor ⇒ Page 8-52.
 If the System Error continues, replace the Scan-Axis Motor ⇒ Page 8-66.
System Error:
86:11
Problem
Description:
Scan-Axis length too short.
Corrective Action: Try the following:
 Open the Window and check for any visible obstacles restricting the
movement of the Carriage Assembly. If there is a wrinkled mass of media
inside the paper path, lift the Pinchwheels (using the black Drive Pinch
Lever) and clear the obstruction.
 Replace the Encoder Strip and Encoder Sensor ⇒ Page 8-52.
System Error:
91:02
Problem
Description:
The HP Instant Support troubleshooting tool has detected that at least one
Printhead has been replaced without having a specific error, and without
being recovered/cleaned.
Corrective Action: Advise the customer that the next time they want to replace a Printheads they