HP Designjet 4500 Series - Page 65

2-35
System Error Codes
HP Designjet 4500 Printer Series Service Manual
Stacker System Error Codes
All the Stacker System Error Codes begin with 38 and are displayed in the
same format as the Printer System Error Codes, for an explanation of the
system error codes
⇒ Page 2-41
All stacker system errors are shown in the printer’s Front Panel. System errors
codes can be detected by the Printer or the Stacker.
Stacker System error codes detected by the Printer
System Error: 38.1:03
Problem
Description:
Too many firmware upgrades.
Corrective Action: Try the following:
 Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
 Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
 Perform the Stacker test ⇒Page 4-60.
 Replace the Stacker Electronics PCA ⇒ Page 8-274
System Error: 38.1:04
Problem
Description:
Stacker requires FW but not present in the Printer´s FW
Corrective Action: Try the following:
 Upgrade the firmware
System Error:
38.2:03
Problem
Description:
Temperature not reached
Corrective Action: Try the following:
 Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
 After turning on the Stacker check to see if the roller is getting hot, if it is
not check the Heating Lamp.
 Check the temperature sensor.