HP Designjet 4500 Series - Page 66

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System Error Codes
HP Designjet 4500 Printer Series Service Manual
Stacker System error codes detected by the Stacker.
Most of the Stacker system error codes can be recovered by following the
instructions in the Front Panel, however if this does not clear the system error
code try the instrutions shown in this section.
System Error: 38.1:10
Internal Code 0002
Problem
Description:
EEPROM parameter checksum mismatch/EEBOX
Corrective Action: Try the following:
 Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
 Perform the Stacker test ⇒Page 4-60.
 Check all the connections on the Main Stacker PCA are correctly
connected.
 Replace the Stacker Electronics PCA ⇒ Page 8-274
System Error:
38.1:10
Internal Code 0003
Problem
Description:
EEPROM write operation failed.
Corrective Action: Try the following:
 Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
 Check the PCA
System Error:
38.1:10
Internal Code 0004
Problem
Description:
CAN command with invalid parameters received
Corrective Action: Try the following:
 Switch the Power OFF from the back of the Printer and disconnect the
Power cord. Reconnect the power cord and power On the Printer.
 Check that the Printer has the latest Firmware version. If not, update the
Firmware to the latest version.
System Error:
38.1:10
Internal Code 0005
Problem
Description:
Unsupported CAN command received
Corrective Action: Try the following: