HP Designjet 4500 - Page 68

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System Error Codes
HP Designjet 4500 Printer Series Service Manual
System Error: 38.4:10
Problem
Description:
Stacker internal error. Heating element failure detected.
Corrective Action: Try the following:
 Restart the printer.
 Perform the Stacker Test ⇒ Page 4-60.
 Check the Heating Lamp is correctly installed.
 Replace the Heating Lamp ⇒ Page 8-282.
System Error: 38.5:01
Problem
Description:
Drive Motor overload detected.
Corrective Action: Try the following:
 Check the Drive Motor is not blocked by turning ’On’ and ’Off’ the
Stacker, and checking that the Stacker Transport belt can turn freely.
 Perform the Stacker test ⇒Page 4-60.
 Check for any debris in the paper path.
 Check all the connections in the Drive Motor.
 Replace the Drive Motor ⇒ Page 8-256.
System Error:
38.5:11
Problem
Description:
Motor Encode signals missing
Corrective Action: Try the following:
 Perform the Stacker test ⇒Page 4-60.
 Check all the connections in the Drive Motor including the encoder.
 Replace the Drive Motor ⇒ Page 8-256.
System Error:
38.5:10
Problem
Description:
Other Drive Motor event caused abnormal error condition.
Corrective Action: Try the following:
 Perform the Stacker test ⇒Page 4-60.
 Check all the cables on the Drive Motor are correctly connected.
 Replace the Drive Motor⇒ Page 8-256
System Error:
38.6:01
Problem
Description:
Input voltage not correct (110v or 220v)
Corrective Action: Try the following:
 Check the input voltage corresponds what is specified on the Stacker