HP DesignJet Z5600 - Introduction; HP Professional Services; HP Support Center; HP Start-Up Kit

Introduction
HP Customer Care oers award-winning support to ensure you get the most from your HP DesignJet,
providing comprehensive, proven support expertise and new technologies to give you unique end-to-end
support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and
exchange services, phone and Web support, software updates and self-maintenance services. To nd out
more about HP Customer Care, see Contact HP Support on page 166.
To register your warranty, visit http://register.hp.com/.
HP Professional Services
HP Support Center
Enjoy a world of dedicated services and resources to ensure you always get the best performance from your
HP DesignJet printers and solutions.
Join the HP community at the HP Support Center, your large-format printing community, for 24×7 access to:
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Multimedia tutorials
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Step-by-step how-to guides
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Downloads: the latest printer rmware, drivers, software, paper presets, etc.
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Technical support: online troubleshooting, customer care contacts and more
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Workows and detailed advice for completing various printing tasks from particular software
applications
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Forums for direct contact with the experts, both HP and your colleagues
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Warranty tracking online, for your peace of mind
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Latest product information: printers, supplies, accessories, software, etc.
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Supplies Center for all you need to know about ink and paper
The HP Support Center can be found at http://www.hp.com/go/Z2600/support or http://www.hp.com/go/
Z5600/support.
By customizing your registration for the products you have purchased and your type of business, and by
setting your communication preferences, you decide the information you need.
HP Start-Up Kit
The HP Start-Up Kit is the DVD that comes with your printer; it contains the printer's software and
documentation.
HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the standard
period.
They include remote support. On-site service is also provided if necessary, with two alternative response-
time options.
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Next business day
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Same business day, within four hours (may not be available in all countries)
ENWW Introduction 165