Introduction
This chapter explains how to use the built-in Service Tests and Service Utilities and what to do if any of
the Service Tests fail.
NOTE: If possible, always perform a Service Test on the component that you are about to replace,
just to make sure that it is the component that has failed. If the test on that component passes, there is
no need to replace it.
Diagnostics—self test
Whenever the printer is switched ON, it automatically performs a series of internal self tests and
mechanical initialization sequences. If any of the parts fail, a system error will appear and you should
consult “System Error Codes” on page 43.
Phone support
In certain circumstances, a Call Agent can try and troubleshoot the printer by requesting the Customer
to perform a Service Test via the phone. Using this process, it can be determined whether the printer
requires any on-site maintenance.
Remember that the key combination for the customer to enter the Service Tests and Utilities is different
from the one that the engineer will use.
Service tests (diagnostics)
The following is a list of all internal Service Tests available in the printer. See page 94 for instructions
on how to enter the Service Tests menu.
1. Scan Axis Test
Scan Axis test on page 87.
The purpose of this test is to check the operation of components related to the Scan Axis.
2. Paper Drive Test
Paper Drive test on page 87.
The purpose of this test is to check the operation of components related to the Media Axis.
3. Electronics Module Test
Electronics Module test on page 89.
The purpose of this test is to check the operation of the Formatter.
4. Carriage Assembly Test
Carriage Assembly test on page 90.
The purpose of this test is to check the operation of the Carriage Assembly.
5. Ink Delivery System Test
Ink Delivery System test on page 92.
The purpose of this test is to check the operation of the Ink Supply Tubes.
6. Service Station Test
Service Station test on page 97.
The purpose of this test is to check the operation of the Service Station.
7. Primer Test
Primer Motor test on page 98.
ENWW
Introduction
85
Service tests and
utilities
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