HP Deskjet 5550 - Terms and Conventions

26. Faded Lines, Streaks, Areas
Down Page (continued)
4500/4550 only
•
All but black imaging lost
u
Get printer service
(clutch CL2 problem)
8500/8550 only
•
Faded black imaging, colors OK
u
Get printer service
(bent black cartridge support bracket)
1600/2600/2605 or 3000/3600/3800 Series
•
Faded red tones*
u
Get printer service
(clouded laser/scanner optical mirrors)
3500/3550/3700 Series
•
Faded or missing black imaging
u
Get printer service
(clutch CL2 problem)ned)
27. Random Spots or Sprinkles
•
Dirty printer
u
Remove toner cartridges and transfer belt
u
Vacuum or wipe loose toner from inside
printer, wipe toner from cartridges, belt
(See Procedure #33)
u
Reinstall supplies and retest
•
Cartridge malfunction
u
Run PQ Troubleshooting test
(See Procedure #35)
u
Compare test print to “standard” test
page and change cartridges as needed
•
Damaged or stained fuser roller or sleeve
u
Replace fuser
28. Heavy Background or Banding
•
Cartridge malfunction
u
Run PQ Troubleshooting test
(See Procedure #36)
u
Compare test print to
“standard” test page and
change cartridges as needed
•
Printer malfunction
u
Get printer service
(high voltage malfunction, drum unit)
29. Toner Leaks, Smears
(Front or Back of Page)
•
Streaks on image side and on transfer belt
u
Wipe off transfer belt and vacuum toner
(See Procedure #33)
u
Change cartridges as needed
u
Get printer service
Repeating
defects or marks
Backside
Marking
•
Backside markings and toner
on transfer belt—
HP Color LaserJet 4600/4650 only
u
Replace color cartridge (streak
color)
(cartridge peg problem)
u
Get printer service
30. Repeating Defects or Ghosting
Multiple defects per page
•
Cartridge malfunction
u
Run PQ Troubleshooting test
(See Procedure #36)
u
Observe test prints for defects
u
Replace appropriate toner cartridge
•
Internal printer problem
u
Get printer service
(fuser offsetting)
31. Color Cartridge Related Error Messages
•
10.10.XX Supply Memory Error
(Where XX = 00 [black], 01 [cyan], 02
[magenta], or 03 [yellow])
u
Reset printer (off, on) and continue
•
10.32.00 Unauthorized Supply
u
Press Select Key (4) and continue
•
False “Install [color] Cartridge”
u
Get printer service
3000/3600/3800 Series only
•
10.92.XX Cartridge Not Engaged
u
Clear broken lock lever from right side
cartridge guide nest
u
Get printer service
(cartridge lock lever problem)
3500/3550/3700 Series only
•
10.92.XX Cartridge Not Engaged
u
Get printer service
IV. Procedures
32. Handling Toner Cartridges
CAUTION: Toner cartridges are delicate mecha-
nisms and must be handled carefully to ensure
proper operation. After unpackaging, cartridges
are particularly vulnerable to handling and dam-
age from nearby light. Here are some handling
suggestions for best cartridge performance.
1. Carefully unpackage the toner cartridge just before
installing it in the printer.
2. Remove toner sealing strip and shipping locks, if
present, from the cartridge before installation.
3. Never shake a color toner cartridge—toner could
leak out, creating a mess.