Paper weight
The printer might print on multiple sheets of paper at once if the paper is under the
recommended paper weight. Use paper that is within the recommended specifications.
For paper weight specifications, see the reference guide that came with the printer.
Paper might be loaded improperly
The printer might print on multiple sheets of paper at once if the paper is loaded too far
toward the back of the printer or if the paper guide is not positioned firmly against the
paper. Reload the paper into the In tray, pushing the paper until you feel resistance, and
then slide the paper guide firmly against the edge of the paper stack.
The printer might also print on multiple sheets at once if different paper types are loaded
in the In tray. For example, photo paper might be mixed with plain paper. Empty the In
tray and load only the paper type that is appropriate for the document that you are
printing.
Paper mismatch
If you receive an error message about a paper mismatch, it indicates that the paper size
or type selected in the software program or in the printer software does not match the
paper in the In tray.
You can continue printing with the mismatched paper by pressing the Resume button.
To cancel printing, press the Cancel button.
To correct the paper mismatch, change the paper size and type selections in the software
program or the printer software, or change the paper in the In tray.
Printer is stalled
If the printer stalls while printing a document, press the Resume button. If the printer
does not start printing again, raise the printer cover, and then disconnect the power cable
from the back of the printer.
Caution First, check for any loose or broken parts in the printer. If you find loose
or broken parts, go to www.hp.com/support or contact HP. Support phone
numbers are listed in the reference guide that came with the printer or at
www.hp.com/support.
If there are no loose or broken parts, follow these steps:
1. Check for and remove any obstacles, such as packing tape or materials, that prevent
the print cartridges from moving back and forth.
2. Make sure the print cartridges are installed securely in the print cartridge cradle.
3. Make sure the tri-color print cartridge is installed in the left side of the cradle and the
black or photo print cartridge is installed in the right side of the cradle.
4. Check for and clear any paper jam.
5. Lower the printer cover.
6. Connect the power cable to the back of the printer, and then turn on the printer.
– If the Resume light is not flashing, continue printing the document.
– If the Resume light is flashing, press the Resume button.
If the light still flashes, repeat the steps.
User's guide 87
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