Table 7-6. Error messages and associated jam locations
Control panel message Event
log error
message
Description Recommended action
13.01.YY JAM IN TRAY X None Jam location 5 Media is delayed in the feed area
of the specified tray.
1. Open the covers and the ETB.
2. Pull media by both corners to
remove it.
13.02.YY JAM IN TRAY X None Jam location 5 Media is stuck in the feed area of
the specified tray.
1. Open the covers and the ETB.
2. Pull media by both corners to
remove it.
13.05.YY JAM IN TRAY X None Jam location 3 Media is delayed in the paper
input path or has not reached the
fuser paper sensor in the
expected time.
1. Open the covers and the ETB.
2. Pull media by both corners to
remove it.
13.09.YY JAM IN TOP COVER
AREA
None Jam location 1 Media has crumpled into an
accordion fold as it enters the fuser.
1. Open the top cover.
WARNING!
The fuser is hot, wait 10
minutes for it to cool down.
2. Pull forward on the two green
handles on either side of the
fuser to disengage the fuser
rollers.
3. Open the fuser cover, and
remove the media.
4. Press back on the two green
handles on either side of the
fuser to re-engage the fuser
rollers.
ENWW Paper path troubleshooting 331
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