Fax-sending problems
Use the information in this table to solve problems that might occur when sending faxes.
Issue Cause Solution
Faxes stop during sending. The fax machine to which you
are sending might be
malfunctioning.
Try sending to another fax
machine.
Your telephone line might not
be working.
Do one of the following:
● Turn up the volume on the
device, and then press
FAX
/
SEND
on the control panel.
If you hear a dial tone, the
telephone line is working.
● Disconnect the device
from the jack in the wall,
and then connect a
telephone to the jack. Try
to make a telephone call
to make sure that the
telephone line is working.
A communication error might
be interrupting the fax job.
Change the redial-on-
communication-error setting to
On (see
To change the redial-
on-communication-error option).
The device is receiving faxes
but is not sending them.
If your device is on a PBX
system, the PBX system might
be generating a dial tone that
the device cannot detect.
Disable the detect-dial-tone
setting. See
Changing the
detect-dial-tone setting.
A poor telephone connection
might exist.
Try again later.
The fax machine to which you
are sending might be
malfunctioning.
Try sending to another fax
machine.
Your telephone line might not
be working.
Do one of the following:
● Turn up the volume on the
device and press
FAX
/
SEND
on the control panel. If you
hear a dial tone, the
telephone line is working.
● Disconnect the device
from the telephone jack
and connect a telephone.
Try to make a telephone
call to make sure that the
telephone line is working.
ENWW Fax-sending problems 85
English
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