170 Chapter 8 - Problem Solving and Product Maintenance EN
Resolving paper feed problems
Use the sections listed below resolve paper feed problems:
l Clearing jams from the printer path areas
l Clearing jams from the scanner path areas
Clearing jams from the printer path areas
Occasionally, media can become jammed in the paper input tray,
single-sheet input slot, paper output bin, or front paper output slot.
See “Identifying hardware parts” on page 21 for more information.
This section contains the following two topics:
l Causes and solutions of jams in printer path areas
l Clearing feed jams in the paper input areas
Causes and solutions of jams in printer path areas
The following list shows some possible causes:
l The media was loaded improperly.
l The paper input tray was overfilled.
l Additional media was added without unloading the bin and
straightening all media first.
l The guides were not adjusted to the correct position.
l The paper output bin was too full.
l The paper path lever was adjusted while a job was printing.
l The printer door was opened while a job was printing.
l The media used does not meet HP’s specifications.
l The media used is smaller than 3 by 5 inches
(76.2 by 127 mm).
l The power was interrupted while a job was printing.
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