WORKAROUND: Click Start, click Settings, and then click Printers.
Right-click the printer icon, and then click Properties. Define the custom
size, using the Forms tab, by selecting Create new form. PostScript
Custom Size does not work.
• ISSUE (External): The watermark does not print on all copies when First Page
Only is selected.
DESCRIPTION: The problem occurs when printing from Microsoft Word
2000 using a PS driver installed with Windows 2000 or Windows XP, and
the option to collate is selected both in Word and on the Advanced tab of
the driver. When set to print on the first page only, and more than one
copy is being printed, the watermark prints only on the first page of the
first copy. The watermark does not print on the first page of subsequent
copies. When printing from Microsoft Word 2000 using a PS driver
installed with the Windows 95, Windows 98, or Windows Me operating
systems, there is no workaround.
WORKAROUND: When printing from Microsoft Word 2000 using a PS
driver installed with Windows 2000, select Collate in the Advanced tab
on the driver, but make sure that the option to collate is not selected in
Word. To make sure that the collate option is not selected, click File, and
then click Print.
• ISSUE (External): The driver sends bitmap fonts instead of Type42 fonts.
DESCRIPTION: In Office 97 applications (Microsoft Word and Microsoft
Excel), the Windows 95, Windows 98, or Windows Me driver sends
bitmap fonts instead of PS fonts.
WORKAROUND: To set Type42 fonts, click Start, click Settings, and
then click Printers. Right-click the printer icon and click Properties. Click
the Font tab, and then click Send Font as. Change the default setting of
Send True Type fonts As:, which is "Outline," to "Type42" and apply it.
• ISSUE (External): Harvard Graphics documents do not print when you use a PS
driver.
DESCRIPTION: When printing a document from Harvard Graphics using
the PS driver, a Dr. Watson error appears saying "An application error
has occurred and an application error log is being generated. hgw98.exe.
Exception: access violation (0xc00000005), Address: 0x0063dacb." The
error also occurs when PS is selected as default printer and Harvard
Graphics is opened.
WORKAROUND: Print using PCL 5e or PCL 6 drivers.
• ISSUE (External): The watermark prints upside down when N-up is selected
using the HP LaserJet 5100 printer PS driver.
DESCRIPTION: When attempting to print with N-up selected at 2 pages
per sheet using the PS driver, the watermark prints upside down on the
printout. This occurs in all operating systems.
HP Restricted 17 HP LaserJet 5100 Known Issues
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