Control panel message Description Recommended action
If the error persists, contact HP Customer
Care. See
HP Customer Care or the support
flyer that came in the device box.
Replace supplies
Override in use
A supply is low and using Override may result
in unsatisfactory print quality.
Replace the supply that is low.
Settings cleared The device has cleared job settings. Re-enter any appropriate job settings.
Unauthorized yellow
Unauthorized magenta
Unauthorized cyan
Unauthorized black
A new supply has been installed that is not
made by HP. One of these four messages is
displayed until an HP supply is installed or
(Select) is pressed.
If you believe you purchased an HP supply,
please call the HP fraud hotline at
1-877-219-3183. Service or repairs required
as a result of using non-HP supplies is not
covered under HP warranty.
To continue printing, press
(Select).
Critical error messages
Critical error messages can indicate some kind of failure. Cycling the power might fix the problem. If a
critical error persists, the device might require service.
Critical error messages
Table 8-2 Critical error messages
Control panel message Description Recommended action
50 Fuser Error The device has experienced an internal
hardware error.
Turn off the device, wait at least 25 minutes,
and then turn on the device.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn on the device.
If the error persists, contact HP Customer
Care. See
HP Customer Care or the support
flyer that came in the device box.
51 Laser Error The device has experienced an internal
hardware error.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP Customer
Care. See
HP Customer Care or the support
flyer that came in the device box.
52 Scanner Error The device has experienced an internal
hardware error.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the device to initialize.
If a surge protector is being used, remove it.
Plug the device directly into the wall socket.
Use the power switch to turn the device on.
Table 8-1 Alert and warning messages (continued)
78 Chapter 8 Problem solving ENWW
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