Problem Cause Solution
The toner smears easily when touched. The device is not set to print on the type
of media on which you want to print.
In the printer driver, select the Paper tab
and set Type is to match the type of
media on which you are printing. Print
speed might be slower if you are using
heavy paper.
The media might not meet HP
specifications.
Use media that meets HP specifications.
The paper path might need cleaning. Clean the device.
Marks repeatedly appear at even
intervals on the printed side of the page.
The device is not set to print on the type
of media on which you want to print.
In the printer driver, select the Paper tab
and set Type is to match the type of
paper on which you are printing. Print
speed might be slower if you are using
heavy paper.
Internal parts might have toner on them. The problem typically corrects itself after
a few more pages.
The paper path might need cleaning. Clean the device.
The fuser might be damaged or dirty. Clean using instructions in HP Toolbox.
Contact HP Customer Care. See
HP Customer Care or the support flyer
that came in the device box.
A print cartridge may have a problem. To determine which cartridge has a
problem, print the PQ diagnostics page
from HP Toolbox.
Marks repeatedly appear at even
intervals on the unprinted side of the
page.
Aa
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Internal parts might have toner on them. The problem typically corrects itself after
a few more pages.
The paper path might need cleaning. Clean the device.
The fuser might be damaged or dirty. Clean using instructions in HP Toolbox.
Contact HP Customer Care. See
HP Customer Care or the support flyer
that came in the device box.
ENWW Print problems 87
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