Status-alert messages
Status-alert messages appear on the computer screen when the product has certain problems. Use the
information in the following table to solve these problems.
Alert message Description Recommended action
Black Scanner Error An internal error has occurred. Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
If the message persists, contact HP support.
See
HP Customer Care on page 90.
Calibrating The product is performing the internal
calibration process to ensure the best
possible print quality.
Wait for the process to complete.
Cartridge Out Override In Use A print cartridge has reached the end of its
useful life, but you have selected the option
to override the message and continue
printing.
For all future print jobs, print quality could be
diminished until you replace the cartridge.
Press the Resume button to clear the
message.
Replace the print cartridge as soon as
possible.
Cool Down Mode After prolonged, continuous operation, or
after printing on narrow paper, the product
must pause to cool.
Printing will continue when the product has
cooled.
Cyan Scanner Error An internal error has occurred. Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
If the message persists, contact HP support.
See
HP Customer Care on page 90.
DC Controller Error The product has experienced an internal
error.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
If the message persists, contact HP support.
See
HP Customer Care on page 90.
Engine Communication Error The product experienced an internal
communication error.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
ENWW Status-alert messages 63
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