Alert message Description Recommended action
completely removed from each print
cartridge.
Tray 1 Jam The product has detected a jam in the tray. Clear the jam. See Jams on page 67.
Unauthorized <Color> Cartridge Installed A new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press the Resume button.
If you believe you purchased an HP supply,
go to
www.hp.com/go/anticounterfeit.
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
To continue printing, press the Resume
button.
Yellow Scanner Error An internal error has occurred. Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
If the message persists, contact HP support.
See
HP Customer Care on page 90.
66 Chapter 7 Solve problems ENWW
To Next Page
Loading...