10 Solve problems
Basic troubleshooting checklist .......................................................................................................... 94
Factors that affect product performance ............................................................................ 94
Control-panel and status-alert messages ........................................................................................... 95
Clear jams ........................................................................................................................................ 101
Common causes of jams ................................................................................................. 101
Jam locations ................................................................................................................... 102
Change Jam Recovery setting ......................................................................................... 102
Clear jams in tray 1 .......................................................................................................... 102
Clear jams in tray 2 .......................................................................................................... 103
Clear jams in tray 3 .......................................................................................................... 104
Clear jams in fuser area ................................................................................................... 105
Clear jams in output bin ................................................................................................... 107
Clear jams in duplexer (duplexing models only) .............................................................. 107
Solve image-quality problems .......................................................................................................... 110
Identify and correct print defects ...................................................................................... 110
Print-quality checklist ...................................................................................... 110
General print quality issues ............................................................................. 111
Solve issues with color documents ................................................................. 115
Use HP ToolboxFX to troubleshoot print-quality problems ............................ 117
Optimize and improve print quality .................................................................. 118
Calibrate the product ....................................................................................... 118
Performance problems ..................................................................................................................... 119
Product software problems ............................................................................................................... 120
Solve Macintosh problems ............................................................................................................... 121
Solve problems with Mac OS X ....................................................................................... 121
Appendix A Supplies and accessories
Order supplies and accessories ....................................................................................................... 125
Appendix B Service and support
Hewlett-Packard limited warranty statement .................................................................................... 128
Print cartridge limited warranty statement ........................................................................................ 129
End User License Agreement .......................................................................................................... 130
Customer support ............................................................................................................................. 132
Repack the product .......................................................................................................................... 133
Service information form .................................................................................................................. 134
Appendix C Specifications
Physical specifications ..................................................................................................................... 136
Electrical specifications .................................................................................................................... 137
Acoustic emissions ........................................................................................................................... 138
Environmental specifications ............................................................................................................ 138
ENWW vii
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