10 Solve problems
Solve general problems ...................................................................................................................... 76
Troubleshooting checklist .................................................................................................. 76
Factors that affect product performance ............................................................................ 77
Restore factory settings ...................................................................................................................... 77
Status-light patterns ........................................................................................................................... 78
Status-alert messages ........................................................................................................................ 84
Jams ................................................................................................................................................... 86
Common causes of jams ................................................................................................... 86
Jam locations ..................................................................................................................... 87
Clear jams .......................................................................................................................... 87
Internal areas .................................................................................................... 87
Print-cartridge area and paper path .................................................. 87
Input trays ......................................................................................................... 89
Tray 1 ............................................................................................... 89
Tray 2 ............................................................................................... 90
Output bins ........................................................................................................ 92
Solve print-quality problems ............................................................................................................... 94
Print-quality problems associated with paper .................................................................... 94
Print-quality problems associated with the environment .................................................... 94
Print-quality problems associated with jams ...................................................................... 94
Adjust print density ............................................................................................................ 95
Image defect examples ...................................................................................................... 96
Light print or faded ............................................................................................ 96
Toner specks ..................................................................................................... 96
Dropouts ............................................................................................................ 96
Vertical lines ...................................................................................................... 97
Gray background ............................................................................................... 97
Toner smear ...................................................................................................... 97
Loose toner ....................................................................................................... 97
Vertical repetitive defects .................................................................................. 98
Misformed characters ........................................................................................ 98
Page skew ......................................................................................................... 98
Curl or wave ...................................................................................................... 98
Wrinkles or creases ........................................................................................... 99
Toner scatter outline ......................................................................................... 99
Solve performance problems ........................................................................................................... 100
Solve connectivity problems ............................................................................................................. 101
Solve direct-connect problems ........................................................................................ 101
Solve network problems .................................................................................................. 101
Solve common Windows problems ................................................................................................. 103
Solve common Macintosh problems ................................................................................................ 104
Solve Linux problems ....................................................................................................................... 106
vi ENWW
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