Gray background
1. Do not use media that has already been run through the device.
2. Try using a different type of media.
3. Print a few more pages to see if the problem corrects itself.
4. Turn over the media in the tray. Also, try rotating the media 180°.
5. Open the CONFIGURE DEVICE menu at the device control panel. On the PRINT QUALITY
submenu, increase the TONER DENSITY setting. See
Print Quality submenu.
6. Make sure that the environmental specifications for the device are being met. (See
Operating
environment.)
7. Replace the print cartridge.
Toner smear
1. Print a few more pages to see if the problem corrects itself.
2. Try using a different type of media.
3. Make sure that the environmental specifications for the device are being met. (See
Operating
environment.)
4. Clean the inside of the device and run a cleaning page to clean the fuser. (See
Clean the
device.)
5. Replace the print cartridge.
Also see
Loose toner .
140 Chapter 7 Problem solving ENWW
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