HP LaserJet Enterprise 500 color MFP M575 Series - Page 18

Jams in the duplex area (duplex models) ................................................... 353
Jams in Tray 1, Tray 2 and internal paper path .......................................... 354
Jams in Tray 3 ....................................................................................... 356
Paper feeds incorrectly or becomes jammed ............................................................................ 358
The product does not pick up paper ........................................................................ 358
The product picks up multiple sheets of paper ........................................................... 358
The document feeder jams, skews, or picks up multiple sheets of paper ....................... 359
Prevent paper jams ................................................................................................ 359
Use manual print modes ....................................................................................................... 360
Solve image quality problems ................................................................................................ 364
Image defects table ............................................................................................... 364
Clean the product ................................................................................................................ 370
Print a cleaning page ............................................................................................ 370
Check the scanner glass for dirt or smudges ............................................................. 370
Clean the pickup rollers and separation pad in the document feeder ........................... 373
Solve performance problems ................................................................................................. 375
Solve connectivity problems ................................................................................................... 376
Solve USB connection problems .............................................................................. 376
Solve wired network problems ................................................................................ 376
The product has a poor physical connection. ............................................. 376
The computer is using the incorrect IP address for the product ...................... 376
The computer is unable to communicate with the product ............................ 377
The product is using incorrect link and duplex settings for the network .......... 377
New software programs might be causing compatibility problems ................ 377
The computer or workstation might be set up incorrectly .............................. 377
The product is disabled, or other network settings are incorrect .................... 377
Service mode functions ......................................................................................................... 378
Service menu ........................................................................................................ 378
Product resets ....................................................................................................... 381
Restore factory-set defaults ....................................................................... 381
Restore the service ID .............................................................................. 382
Product cold reset ................................................................................... 382
Format Disk and Partial Clean functions ................................................................... 383
Active and repository firmware locations ................................................... 383
Partial Clean ......................................................................................... 383
Execute a Partial Clean ............................................................ 384
Format Disk ........................................................................................... 384
Execute a Format Disk .............................................................. 385
Solve fax problems ............................................................................................................... 386
Checklist for solving fax problems ........................................................................... 386
What type of phone line are you using? .................................................... 386
xvi ENWW