6. Verify that you have installed the print driver for this product. Check the program to make sure that you
are using the print driver for this product. The print driver is on the CD that came with the product. You
can also download the print driver from this Web site: www.hp.com/go/lj700colorMFPM775_software.
7. Print a short document from a dierent program that has worked in the past. If this solution works, then
the problem is with the program. If this solution does not work (the document does not print), complete
these steps:
a. Try printing the job from another computer that has the product software installed.
b. If you connected the product to the network, connect the product directly to a computer with a USB
cable. Redirect the product to the correct port, or reinstall the software, selecting the new
connection type that you are using.
ENWW Solve problems checklist 225
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