HP LaserJet Enterprise 700 - Problems with receiving faxes

Problems with receiving faxes
Problem Cause Solution
Incoming fax calls are not being answered
by the fax accessory (no fax detected).
The rings-to-answer setting might not be
set correctly.
Check the rings-to-answer setting.
The fax cable might not be connected
correctly, or the fax cable is not working.
Check the installation. Make sure you are
using the fax cable that came with the
product or with the fax accessory.
The phone line might not be working. Disconnect the fax accessory from the
phone jack, and then connect a phone. Try
to make a phone call to ensure the phone
line is working.
If you are using a PBX system, the ring
signals might not be congured correctly.
Check the ring-signal conguration on the
PBX system.
A voice-messaging service might be
interfering with incoming faxes.
Do one of the following:
●
Discontinue the messaging service.
●
Use a phone line dedicated to fax
calls.
●
Decrease the rings-to-answer for the
fax accessory to a number less than
the rings-to-answer for the voice
mail.
Faxes are being received very slowly. You might be receiving a complex fax, such
as one with many graphics.
Complex faxes take longer to transmit.
The sending fax machine might have a
slow modem speed.
The fax accessory only receives the fax at
the fastest modem speed the sending fax
machine can use. Wait for the fax
transmission to complete.
The resolution at which the fax was sent or
is being received is very high. A higher
resolution typically results in better
quality, but also requires a longer
transmission time.
Ask the sender to decrease the resolution
and resend the fax.
If there is a poor phone-line connection,
the fax accessory and the sending fax
machine slow down the transmission to
adjust for errors.
Ask the sender to resend the fax. Ask the
phone company to check the phone line.
Faxes are not printing on the product. No paper is in the input tray. Load paper. Any faxes received while the
input tray is empty are stored and will print
after the tray has paper.
The Fax Printing Schedule feature is in use. Faxes print according to the schedule. To
print faxes immediately, disable the Fax
Printing Schedule feature.
The product is either low on toner or has
run out of toner.
If congured, the product stops printing as
soon as it is low on toner or runs out of
toner. Any faxes received are stored in
memory and print after the toner has been
replaced.
ENWW Solve fax problems 287