HP LaserJet Enterprise M552 - Page 108

To save diagnostic les from a touchscreen control panel (M553x)
1. From the Home screen on the printer control panel, scroll to and touch the
Administration option.
2. Scroll to and touch the Troubleshooting option.
3. Scroll to and touch the Generate Debug Data option, and then touch the Start button.
Wait for the operation to complete.
4. Install a USB drive in the easy-access USB port.
5. Scroll to and touch the Retrieve Diagnostic Data option.
6. Scroll to and touch the Diagnostic Files option.
7. Select the Create zipped debug information le option, and then touch the Save button.
8. Scroll to and touch the Include crash dump les option.
9. Select On, and then touch the Save button.
10. Scroll to and touch the Clean up debug information option.
11. Select O, and then touch the Save button.
12. Select Export to USB and wait for the operation to complete.
13. Remove the USB drive.
To save diagnostic les from a touchscreen control panel (M577)
1. From the Home screen on the printer control panel, scroll to and touch the
Administration option.
2. Scroll to and touch the Troubleshooting option.
3. Scroll to and touch the Generate Debug Data option, and then touch the Start button.
Wait for the operation to complete.
4. Install a USB drive in the easy-access USB port.
5. Scroll to and touch the Retrieve Diagnostic Data option.
6. Select Create zipped debug information.
7. Select Include crash dump les.
8. Make sure that Cleanup debug information is not selected.
9. Touch the Export to USB button and wait for the operation to complete.
10. Remove the USB drive.
To save diagnostic les from an LCD control panel
1. From the Home screen on the printer control panel, use the down arrow button to scroll
to Administration and then press the OK button.
2. Use the down arrow button to scroll to Troubleshooting, and then press the OK
button.
80 Chapter 2 Solve problems ENWW