HP LaserJet Enterprise M552 - 13.E5.FF; 13.EA.FF

The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits
for specic mode).
●
13.D3.D4
The fuser is printing in fuser mode Heavy 1.
●
13.D3.D5
The fuser is printing in fuser mode Heavy 2.
●
13.D3.D6
The fuser is printing in fuser mode Heavy media 3.
●
13.D3.D7
The fuser is printing in fuser mode Glossy media 1.
●
13.D3.D8
The fuser is printing in fuser mode Glossy media 2.
●
13.D3.D9
The fuser is printing in fuser mode Glossy media 3.
Recommended action
1. Open the right door and clear all paper from jam area.
2. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring while
printing duplex printing only.
3. Test duplexing from multiple trays to see if issue is TRAY specic or not.
If jam occurs from specic tray troubleshoot tray pick and feed issue.
4. Make sure Tray is set correctly. If Tray 1 is set to ANY size ANY Type set it to the size customer is trying to
print on.
5. Ensure all connections to duplex on the DC are properly seated.
6. If needed replace the Duplex unit and the Fusing assembly and test.
13.E5.FF
Description
A power on jam has occurred.
Recommended action
Check the printer for a jam. See the clear jams section in the service manual.
13.EA.FF
Description
A door jam has occurred.
ENWW Tools for troubleshooting 293