HP LaserJet Enterprise M607n - Solve Problems Checklist

Solve problems checklist
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Solve problems checklist
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Print menu map
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Print current settings pages
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View, print and clear the event log
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Pre-boot menu options
Solve problems checklist
If the printer is not correctly functioning, complete the steps (in the order given) in the following checklist. If
the printer fails a checklist step, follow the corresponding troubleshooting suggestions for that step. If a
checklist step resolves the problem, skip the remaining checklist items.
1. If the control panel is blank or black, check the following before proceeding:
❑
Check to make sure that the printer is not in Sleep mode (tap the touchscreen control panel or
press a button on the LCD control panel).
❑
Check the power switch button (it should be blinking). Tap the power button to bring the printer out
of Sleep mode.
❑
Check the power cable.
❑
Check that the power is turned on.
❑
Make sure that the line voltage is correct for the printer power conguration. (See the label that is
on the back of the printer for voltage requirements.) If a power strip is in use, and its voltage is not
within specications, connect the printer directly into the electrical outlet. If it is already connected
into the outlet, try a dierent outlet.
If the control panel is not responding to touch (touchsreen models), or if it appears black or blank, try
the following:
NOTE: The following conditions indicate that the printer has frozen while in Sleep mode. Opening a
door, tapping the control panel (touchscreen control panels), or pressing a control-panel button (LCD
control panels) causes the printer to wake up from Sleep mode.
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The control-panel home button LED is illuminated.
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The power-switch LED ashes once every three to ve seconds.
a. Turn the printer power o, and then on again.
b. Verify that the control panel is correctly functioning by accessing the control panel diagnostics. See
the Control-panel checks section of the printer Troubleshooting Manual.
TIP: The LED on the formatter blinks if the control panel is not detected or the cables are not
properly seated.
ENWW Solve problems checklist 79