Tools for troubleshooting: Print/stop test
Use this diagnostic test to isolate the cause of problems such as image-formation defects and jams within the
engine. During this test, stop the paper anywhere along the printer paper path. The test can be programmed
to stop printing internal pages or an external print job when the paper reaches a certain position. The test can
also be programmed to stop from 0 to 60,000 ms.
Access the print/stop test from a touchscreen control panel
1. From the Home screen on the printer control panel, swipe (right), and then touch the Support Tools
button.
2. Open the following menus:
●
Troubleshooting
●
Diagnostic Tests
●
Print/Stop Test
3. Touch the Stop next print job check box to enable the Print/Stop Test.
4. Touch the Delay ms (0 to 60000) box (a 10-key keypad appears), and then enter the time to stop printing
delay (in milliseconds).
5. To perform the test, send a print job (the job will stop at the specied time).
NOTE: Touch the Done button to return to the Troubleshooting menu.
Access the print/stop test from a LCD control panel
1. From the Home screen on the printer control panel, use the down arrow button to select the Print
menu.
2. Use the right arrow button to scroll to and select the Support Tools menu, and then press the OK
button.
3. Use the down arrow button to scroll to and select the Troubleshooting menu, and then press the OK
button.
4. Use the down arrow button to scroll to and select the Diagnostic Test menu, and then press the OK
button.
5. Use the down arrow button to scroll to and select Print/Stop Test, and then press the OK button.
6. Use the up arrow or down arrow buttons to scroll to the Stop next print job item, and then press the
OK button to select the checkbox (enables the test).
7. Use the down arrow button to scroll to the Delay ms (0 to 60000) item, and then use the printer 10-
key keypad to enter the time to stop printing delay (in milliseconds).
8. To perform the test, send a print job (the job will stop at the specied time).
NOTE: Use the arrow buttons to scroll to the Done button, and then press OK to return to the
Troubleshooting menu.
ENWW Tools for troubleshooting 153